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Support system for switchboard and Contact Center

This service manages joint agreements for support systems for switchboards and contact centers. It serves as a link between the supplier in the framework agreement and those customers who use it. The support system that was chosen is Trio Enterprise.

What is support system for switchboard and contact Center

Trio Enterprise is a flexible and cost-effective communication platform that enables you to communicate rapidly and effectively, irrespective of the channel used.

Trio Enterprise can be connected to most switchboards, including Coordinating Communication – Skype for Business (UC-Skype) – and can be integrated with CRM systems, calendar systems and availability systems.

The Trio Enterprise program is primarily used by switchboard operators and case managers, who are expected to provide outstanding customer service. The programs help improve communication productivity and efficiency at thousands of organizations and companies all over the world – whatever their size or complexity. 

You can read more about Trio Enterprise here

Who is the service for?

Support system for switchboard and Contact Center can be established for anyone who uses Uninett as their Internet service provider.   

Requirements

This service requires that the company be connected to the research network. This means that the company must have Uninett as its Internet service provider.

Get Support system for switchboard and Contact Center

This service requires that the company be connected to the research network. This means that the company must have Uninett as its Internet service provider.

To use this service, a company must have participated in a prior procurement process and be a licensee in the contract with the supplier.

Price upon request.

 

Support

User support is provided by the supplier in the framework agreement.