Support system for switchboard and Contact Center

This service manages joint agreements for support systems for switchboards and contact centers. It serves as a link between the supplier in the framework agreement and those customers who use it. The support system that was chosen is Trio Enterprise.

  • Beskrivelse av tjenesten

    What is Support system for switchboard and Contact Center

    Trio Enterprise is a flexible and cost-effective communication platform that enables you to communicate rapidly and effectively, irrespective of the channel used.

    Trio Enterprise can be connected to most switchboards, including Coordinating Communication – Skype for Business (UC-Skype) – and can be integrated with CRM systems, calendar systems and availability systems.

    The Trio Enterprise program is primarily used by switchboard operators and case managers, who are expected to provide outstanding customer service. The programs help improve communication productivity and efficiency at thousands of organizations and companies all over the world – whatever their size or complexity. 

    You can read more about Trio Enterprise here.

     

     

  • Hvem er tjenesten for?

    Who is the Support system for switchboard and Contact Center for?

    This service should prove useful for any switchboard operator or Contact Center employee.

  • Forutsetninger

    Requirements for Support system for switchboard and Contact Center

    This service requires that the company be connected to the research network. This means that the company must have Uninett as its Internet service provider.

    To use this service, a company must have participated in a prior procurement process and be a licensee in the contract with the supplier.

  • Pålitelighet

    Pålitelighet for Støttesystem for sentralbord og kontaktsenter

    A separate SLA is entered into when a framework agreement is concluded with the supplier. Contact us for further information.

  • Organisering
  • Status

    Status for støttesystem sentralbord

    This service is experimental. There is no promise of operating support (can be unstable), and no promise of user support. The service must have low criticality. Lifetime is defined as maximum 12 months. After that, an experimental service may be shut down, get an extended lifetime, or be upgraded to the status of pilot service. Here there are no guarantees with regard to lifetime.

  • Support

    Support for the Support system for switchboard and Contact Center


    User support is provided by the supplier in the framework agreement.

  • Pris
  • Bestill

What is Support system for switchboard and Contact Center

Trio Enterprise is a flexible and cost-effective communication platform that enables you to communicate rapidly and effectively, irrespective of the channel used.

Trio Enterprise can be connected to most switchboards, including Coordinating Communication – Skype for Business (UC-Skype) – and can be integrated with CRM systems, calendar systems and availability systems.

The Trio Enterprise program is primarily used by switchboard operators and case managers, who are expected to provide outstanding customer service. The programs help improve communication productivity and efficiency at thousands of organizations and companies all over the world – whatever their size or complexity. 

You can read more about Trio Enterprise here.

 

 

Who is the Support system for switchboard and Contact Center for?

This service should prove useful for any switchboard operator or Contact Center employee.

Requirements for Support system for switchboard and Contact Center

This service requires that the company be connected to the research network. This means that the company must have Uninett as its Internet service provider.

To use this service, a company must have participated in a prior procurement process and be a licensee in the contract with the supplier.

Pålitelighet for Støttesystem for sentralbord og kontaktsenter

A separate SLA is entered into when a framework agreement is concluded with the supplier. Contact us for further information.

Status for støttesystem sentralbord

This service is experimental. There is no promise of operating support (can be unstable), and no promise of user support. The service must have low criticality. Lifetime is defined as maximum 12 months. After that, an experimental service may be shut down, get an extended lifetime, or be upgraded to the status of pilot service. Here there are no guarantees with regard to lifetime.

Support for the Support system for switchboard and Contact Center


User support is provided by the supplier in the framework agreement.